Protecting Your Information is Our Priority.
- What is Personal Information?
- How We Use Personal Information
- Types of Personal Information We Collect and Use
- Disclosure of Personal Information
- How We Protect the Confidentiality of Personal Information
- Accessing, Updating, or Deleting Personal Information
- Opting Out of Receiving Electronic Communications
- Personal Information Transferred from the U.S.
- Children’s Privacy
- Other Websites and Services, Including Social Media
- Your California Privacy Rights
- How to Contact Us
1. What is Personal Information?
“Personal Information” is information that identifies or relates to a particular individual. Examples of Personal Information include, among others, name, email address, phone number, mailing address, and online identifiers.
2. How We Use Personal Information
- Providing our Service to you, including allowing you to create a profile and connect with other users;
- Analyzing, administering, and improving the Service;
- Processing payment information;
- Enabling secure use of the Service;
- Sending information and promotional materials;
- Responding to inquiries or reports of misconduct;
- Protecting our rights or our property;
- Meeting legal obligations; and
- For other purposes related to the reasons for which you provide Personal Information.
3. Types of Personal Information We Collect and Use
- Information that You Provide Us
In providing the Service, we (or our Franchisees) request information from you via forms. The exact information we need to collect (including Personal Information) will depend on the purpose of the form and type of Service requested.
For example, when you sign up to create an account, we may ask for your and, when applicable, your child(ren)’s name, phone number, email address, date of birth, and gender identity. You will also have the opportunity to complete your or your child(ren)’s profile information (e.g., your interests, occupation) and to submit live and prerecorded video through the Service. If you want to subscribe to the Service, we will also collect payment information (which is processed securely through a third-party payment processor).
We will indicate on the form whether a particular field of information is mandatory or optional. If you choose not to provide certain information, we may not be able to provide requested services. Any information we receive from you about your child(ren) may be solely used to provide the Service and for our own internal business purposes.
- Information We Automatically Collect from You
We collect the following types of information automatically through your use of the Service:
Cookies, Device Identifiers, and Similar technologies
Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Service may not be available or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.
To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services, including Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses data when you use our partners' sites or apps.”
Log File Information
When you use our Service, our servers automatically record information, including your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Service), domain names associated with your internet service provider, information on your interaction with the Service, and other such information (collectively, “Log File Information”). We may also collect similar information from emails sent to you which then help us track which emails are opened and which links are clicked by recipients.
We use Log File Information collected from our implementation of the Service to help secure the Service by identifying potential threats and vulnerabilities and in analyzing the effectiveness of our Service to improve the Service’s function and content.
4. Disclosure of Personal Information
- Our Service Providers. We employ service providers to perform tasks on our behalf and to assist us in operating the Service or providing our products and services. For example, we engage third parties to provide analytics services, infrastructure hosting, enable video communication between users, communicate with you, customer service, and payment processing. We take commercially reasonable steps to help ensure our service providers provide at least the same level of protection for Personal Information as we do.
- Our Franchisees, subsidiaries, and affiliates. We provide your information to our independently owned franchises (“Franchisees”) in order to facilitate the provision of the Service and to send you information and promotional materials you have requested from or about such Franchisee or their services. If you wish not to be contacted by our Franchisees you may utilize the “opt out” feature in any email you receive. We also provide your information to our subsidiaries and affiliates in connection with the operation of our business. We take commercially reasonable steps to help ensure our service providers, Franchisees, subsidiaries and affiliates provide at least the same level of protection for Personal Information as we do.
- Companies Involved in Mergers and Acquisitions Transactions. If we sell or otherwise transfer part or the whole of our business or assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, or liquidation), any information collected through the Service, including Personal Information, may be among the items sold or transferred.
Law Enforcement, Government Agencies, and Courts. We may disclose Personal Information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process to establish, protect, or exercise our rights or to defend against a legal claim or as otherwise required or allowed by law, or to protect the rights, property, or safety of any other person. We may also disclose Personal Information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity.
5. How We Protect the Confidentiality of Personal Information
We protect the confidentiality and security of information we obtain in the course of business. We use commercially reasonable safeguards, such as industry-standard encryption technology, to help keep the information collected through the Service (including credit card information) secure.
Despite these efforts to store Personal Information in a secure operating environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information. We do not represent or warrant that Personal Information about you will be protected against, loss, misuse, or alteration by third parties.
6. Accessing, Updating, or Deleting Personal Information
Users of the Service may log into the Service and correct or update certain Personal Information.
If you would like to otherwise access, update, or delete Personal Information about you, you may submit a request to email@example.com. We will promptly review all such requests in accordance with applicable law.
7. Opting Out of Receiving Electronic Communications
With your permission, we may send notifications, promotions, or other information via email or text message (“Communications”). You may choose to stop receiving Communications by indicating your preference in your account profile or settings. Please note that certain Service-related Communications are necessary for the proper functioning and use of the Service (e.g., to verify the phone number associated with your account) and you may not have the ability to opt out of those Communications.
8. Personal Information Transferred from the U.S.
9. Children’s Privacy
Children are expressly prohibited from using the Service. We do not knowingly collect or solicit any Personal Information from children. In the event that we learn that we have collected Personal Information from a child, we will promptly take steps to delete that information.
10. Other Websites and Services, Including Social Media
We are not responsible for the practices employed by any websites or services linked to or from our Service, including the information or content contained within them. A link to a third party’s website should not be construed as an endorsement. We encourage you to investigate and ask questions before disclosing Personal Information to third parties.
12. Your California Privacy Rights
The state of California provides its residents with certain rights concerning their Personal Information. This section describes how you may exercise your rights for Personal Information that we collect through the Website and offline.
Categories of Personal Information Subject to California Privacy Rights
In accordance with California law, we collected (through the Website and offline) the following categories of Personal Information within the preceding 12 months:
- Identifiers such as your name, alias, email address, mailing address, IP address, and online identifiers;
- Information that you provide as part of a transaction, including phone numbers, credit or debit card numbers, insurance policy number (if engraved), and other information (if provided by you) specified in Cal. Civ. Code s. 1798.80(e);
- Commercial information, including records of products or services purchased or other purchasing histories;
- Internet or other electronic network activity information, including information on your usage of our Website;
- Geolocation data and other electronic data collected through your use of the Website or interaction with emails we send you; and
- Information used to create a profile reflecting your preferences or behavior on the Website.
We share each of these categories of Personal Information with our service providers to the extent necessary to provide their services and as otherwise described in Section 4, above. We have not sold your Personal Information, as such word is defined under the California Consumer Privacy Act, in the prior 12 months.
In accordance with California law, California consumers may exercise the following rights with respect to their Personal Information:
You have the right to request information on the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You also have the right to request information on the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information.
You have a right to request us to delete Personal Information that we collected from you. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law; (4) to otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Right to Opt-Out
You have a right to opt-out of certain disclosures of Personal Information to third parties, if such disclosures constitute a “sale” under California law. As noted in Section 9, we enable advertisers to collect certain information from the Website, which the advertisers may use to improve their interest-based advertising networks. Regardless of whether this is a “sale,” you may opt-out of interest-based advertising by visiting the Network Advertising Initiative’s Opt-out page or YourAdChoices, provided by the Digital Advertising Alliance.
If you would like to exercise your rights listed above, please send (or have your authorized agent send) an email to firstname.lastname@example.org or call us at 844-543-7946. You have a right not to receive discriminatory treatment by any business when you exercise your California privacy rights.
While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:
- Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the Personal Information to which your request relates (if not to you). If you are acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf.
- Help Us Verify Your Identity: Provide us with information to verify your identify. For example, provide us (at a minimum) your phone number or email address. If your phone number or email address appears in our records, we may contact you to help confirm that you are making the request. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any Personal Information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.
- Direct Our Response Delivery: Please provide us with an email or mailing address through which we can provide our response. If you make the request by email, unless otherwise requested, we will assume that we can respond to the email address from which you made the request.
In addition, California Civil Code Section 1798.83 permits our Users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information set forth below.
13. How to Contact Us